Revised October, 2021.

Focus Planting Australia Pty Ltd (ABN: 60 646 765 255) is a South Australian-based company with patent-pending technology designed to improve horticultural and agricultural planting methods. Focus Planting Australia operates through the online store (www.focusplantingaustralia.com.au). Focus Planting Australia demonstrates strong commitment to privacy and security. The following Privacy Policy exists to educate and facilitate the privacy and protection of all customers and visitors to the online store. This Privacy Policy describes how personal information is collected, used, stored and disclosed. By accessing and interacting with our website and/or providing information to us, you consent to the policy. This Privacy Policy has been developed in accordance to privacy guidelines developed by the Australian Government: Office of the Australian Information Commissioner and the Australian Privacy Principles as presented in the Privacy Act 1988 (Cth).

This policy contains information about:

• When you can deal with Focus Planting Australia anonymously;
• The purposes for which Focus Planting Australia collects, holds, uses and discloses personal information;
• The types of personal information that Focus Planting Australia collects;
• How Focus Planting Australia collects and holds personal information;
• How you may access the personal information that Focus Planting Australia holds about you, and how you may seek correction of that personal information; and
• How you may complain about a breach of the Australian Privacy Principles by Focus Planting Australia, and how Focus Planting Australia will deal with such a complaint.

When can you deal with Focus Planting Australia anonymously?
In most instances, you have the right to decide if you wish to engage anonymously (i.e. without identifying yourself) or pseudonym with Focus Planting Australia. Under certain conditions, however, Focus Planting Australia will request that you provide personal information when required by law, or as required in accordance to Focus Planting Australia’s policies to facilitate engagement and communications because it would be impracticable dealing with you anonymously. Thus, at times, if you do not provide us with certain information that we request, we may not be able to provide you with the products or services you require. These conditions include: when placing an online order for the purchase of goods or services, where you return goods for inspection under warranty, where you purchase goods to be delivered, where you enter one of our competitions, where you participate in customer research or feedback, when you submit a request, enquiry, complaint, consumer guarantee or warranty claim, when you pre-order goods or where you agree to Focus Planting Australia collecting information for future purposes such as receipt retention. Focus Planting Australia will also request you to provide personal information for the intention to promote and market its products and services to you; however, at any time you decide you no longer wish to participate in receiving marketing material after providing your details, you may opt out of the receiving marketing material at any time.

What personal information do we collect and hold?
“Personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not or recorded in a material form or not. When accessing and interacting with the Focus Planting Australia website, communication channels and social media, Focus Planting Australia may request you to provide the following types of personal information about you,

• Contact information including your name, email address, addresses, and telephone number(s);
• Your date of birth;
• Ordering information including payment and transaction information at purchase or purchase attempt;
• Information on how you use our products and services;
• Information concerning direct communications with you regarding feedback, complaints, returned goods, refunds made to you or repairs processed;
• Your Internet Protocol (“IP”) address, server address, domain name and information on your interactions and browsing activity when visiting our websites;
• Personal information (such as your username, profile picture, handle, likes, location and friends list) learnt about you from social media networking sites and video sharing platforms including Instagram, Facebook, LinkedIn and Youtube when you use in reference to or in conjunction with our products or services
• Visual and audio content you publish or engage with on social media that is connected or linked to Focus Planting Australia
• Time zone;
• Cookies on your device;
• The methods in which you arrived to our website i.e. referring websites and search terms;
• Information pertaining to products and services you have purchased, ordered or enquired about;

These items of information are retrieved when you access, and purchase from the online website www.focusplantingaustralia.com.au; or when you communicate and engage with us through our communication channels or social media platforms.

How do we use the personal information?
Focus Planting Australia collects, holds, uses and discloses personal information for managing and administering processes or activities connected with our business operations, including:

• To provide you with products and/or services;
• Arranging for delivery and shipping;
• Processing your payments and transactions;
• Providing you with invoices and/or order confirmations;
• To operate and administer your account or subscriptions connected to our product or services;
• To deal with and resolve requests, enquiries, complaints, allegations, consumer guarantee or warranty claims, and other customer care or brand protection related activities;
• To help us to develop our website functionality and design to ensure it is user friendly to our customers;
• developing and improving our products and services;
• to inform and educate you of our products and services through marketing and targeted advertising efforts;
• to obtain further information;
• to offer other products or services that we feel may interest you (should you prefer not to be contacted, please let us know and we will ensure that your name is withheld)
• Communicate with you;
• Business development and internal purposes (related to accounting, workplace training and billing);
• interacting with employees, contractors or representatives of companies or organisations with whom Focus Planting Australia has a business relationship;
• allowing Focus Planting Australia to reconcile payments with suppliers in relation to goods or services which are created and/or provided by those suppliers;
• enabling Focus Planting Australia to interact with suppliers in relation to products or services created and/or provided by those suppliers, with regards to situations such as product recalls and updates;
• purposes relating to any third party acquisition or potential acquisition of an interest in Focus Planting Australia or of its assets;
• screen and process activities in compliance with legal, governmental or regulatory requirements or in connection to legal proceedings for risk, crime or fraud prevention, detection or prosecution.
• We may also use and disclose your personal information for other purposes, related to those items presented above, as to be reasonably expected by you. Such personal information may be responsibly and reasonably stored in hardcopy files and/or electronic documents such as emails, protected from misuse, interference, loss, unauthorised access, modification or disclosure. Generally, there is no obligation to provide Focus Planting Australia with any personal information. However, if you decide not to communicate the required personal information to Focus Planting Australia, we may not be able to provide you with the goods or services or deal with inquiries, requests or complaints.

How does Focus Planting Australia collect your personal information?

• when you order goods or services from us online;
• when you subscribe to our e-newsletter mailing lists;
• when you enter competitions or promotions hosted by Focus Planting Australia;
• when you communicate your details for customer care purposes;
• when you browse one of our websites (further information is described in more detail later within this Privacy Policy);
• when you submit an enquiry upon our website;
• when you participate and complete surveys, online feedback forms or product reviews;
• when you publicly interact and comment about the Focus Planting Australia brand on social media sites.

In most instances, Focus Planting Australia will collect your personal information through interactions and activities directly completed by you. However, Focus Planting Australia also holds information, collected incidentally, concerning individuals who act as employees, representatives or contractors from companies or organisations that possess a business relationship with Focus Planting Australia.

Holding of personal Information
Your personal information is stored on Focus Planting Australia’s IT systems in Australia, and on the IT systems of our contractors or service providers, some of whom are located overseas including in the United States, Canada and other countries.

Focus Planting Australia stores personal information in various mediums and formats, including:

• within a customer relationship management data base and other electronic systems in which personal information is contained and stored within the information technology; systems and servers administered and operated by third parties who provide services to Focus Planting Australia’s business operations, performance and purposes;
• in hardcopy documents containing personal information which are responsibly and securely stored in our business premises.

Focus Planting Australia authorised employees are provided with access to your personal information. These employees are required to keep your information confidential and deal with it in accordance with this Privacy Policy. We impose obligations on our contractors and service providers to do the same thing. We take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for a purpose which it may be used or disclosed under the Australian Privacy Principles and we are not required by law or a court/tribunal order to retain the information.

Using your personal information to communicate marketing communications to you
When in line with the preferences you have shared with Focus Planting Australia we may provide you with information or advertising relating to our products or services. We may use your personal information that we have collected to inform you of new products, services, promotions or events that we believe you may be interested in. These targeted advertising efforts and marketing communications may be communicated to you via various communication mediums including email, post, SMS, social media and telephone. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. If you would like to stop receiving any of these marketing communications, you can opt out by communicating a written request to inform us that you no longer wish to receive these materials. Focus Planting Australia’s contact details are listed in the “Contact Us” section of this Privacy Policy. Alternatively, you can click the “unsubscribe” link in any electronic marketing messages we send and this would fulfil the activity of opting out of receiving such communications. For other methods to opt out of targeting advertising on Facebook and Google please visit the respective links Facebook: https://www.facebook.com/settings/?tab=ads and Google: https://www.google.com/settings/ads/anonymous/.

Please note that the following activities: ordering and purchasing our products, creating an online account on our website, participating in a promotion or competition your details will be added to our marketing database to receive information relating to Focus Planting Australia’s activities and product offerings. To opt-out of these marketing communications you will be required to unsubscribe from our database from following the unsubscribe instructions in our email communications. Please note that if you have a Focus Planting Australia account, we may still need to communicate essential information about your account or product.

Sharing your personal information
Focus Planting Australia does not sell personal information to any third parties. However, in order to provide the products or services requested by you, Focus Planting Australia may share or disclose your information to third parties which help facilitate the processes or activities for business purposes and operations. In addition, Focus Planting Australia may receive personal information about you from these third parties during business operations and activities. Some third parties and subsequent activities which result in the processing of your personal information may include:

• Focus Planting Australia contractors and service providers including shipping companies, payment service providers, software, email and website service providers on a confidential basis. These third parties may only use this information in relation to our business and are prohibited from using your personal information for promotional purposes or selling your information. Our online store is powered by website builders, plugins and software that helps enable the ability to communicate and facilitate the transfer of information between the Focus Planting Australia, and the website visitors and/or clients. At times, these parties may use technologies to collect your personal information. For example, the online store uses Google Analytics. To better understand how Google uses your personal information please review the following website: https://www.google.com/intl/en/policies/privacy/. In addition, if you wish to opt-out of Google Analytics you may find further information on this website: https://tools.google.com/dlpage/gaoptout. Stripe and PayPal power the e-commerce platform so your personal information is shared with Stripe and/or PayPal if you make a purchase on our website. Facebook pixel has also been implemented on this website to facilitate with remarketing purposes whereby Facebook users who have expressed an interest in Focus Planting Australia’s products or website, may be communicated to via advertisements on the Facebook social media platform. To enhance your understanding of Facebook pixel, please visit the Facebook Help Center: https://www.facebook.com/business/help/651294705016616.
• Service providers that perform activities in relation to our marketing or business development efforts.
• If we sell or purchase any businesess or assets, your personal information may be disclosed to the prospective buyer/seller. If our business (or substantially all of our assets) is acquired by a third party, your personal information held by Focus Planting Australia may be an asset which is transferred to the buyer.
• Activities requiring compliance with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights;
• Any other person or organisation that we advise you of or which you would reasonably expect.

The third parties that we may provide your personal information to may be located in Australia, the United States, Canada and other countries.

Data analytics and statistics collected through tracking mediums
Data analytics and personal information is recorded from website visitors who access or interact with content on the Focus Planting Australia website. Such information is collected using the following technologies:

• Cookies – small text files that the Focus Planting Australia website will transfer into the user’s device hard drive to enable the Focus Planting Australia systems ability to recognise your browser and login status. Non-personal information including the data, time or duration of the website experience, page access and interactions may be recorded for website administration, statistical and maintenance purposes. Focus Planting Australia uses the cookies to help improve and facilitate your website experience to configurate a visit that is of your preferences. Further information about the role, function and ability to disable cookies is available on the following site: http://www.allaboutcookies.org. Please note that if cookies are disabled, some parts of the website may not be fully functional.
• Log files- computer-generated data files that collect information relating to website usage patterns, behaviours and operations including information such as your IP address, web browser, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels – tiny pieces of website code which track traffic and visitor interactions on the Focus Planting Australia website to understand the impact of online marketing efforts related to remarketing and audience targeting.

Website security:
The Focus Planting Australia website operates a secure transaction environment in the best interest of ensuring customers can engage in online shopping with confidence. This secure transaction environment is facilitated with the use of a Secure Sockets Layer (SSL) technology. The SSL locks, secures and encrypts the information that you communicate towards focusplantingaustralia.com.au. The padlock symbol and URL commencing with ”https://” clarifies that you are on a secure webpage.

Third party links
From time to time, the Focus Planting Australia website may contain links to websites which are operated and maintained by third parties. Focus Planting Australia has no control over the operations, content design or maintenance of such third-party websites.  over which we have absolutely no control. Hence, these third-party websites are not subject to Focus Planting Australia’s Privacy Policy practices, standards, and procedures. When you access, interact or communicate information on these third-party websites, your activities, behaviours and personal information will be governed by the terms set by the third-party websites’ privacy policies. Focus Planting Australia has no responsibility or liability for the third-party websites content, actions or policies. The presence and ability to access third-party links on our website in no way constitutes an endorsement of such websites’ content, actions or policies.

Privacy rights: access and correction:
You have the right to request that Focus Planting Australia provide you with access to your personal information or to inspect and update the honesty and correctness of any personal information we hold about you that is out-of-date, incorrect, incomplete or misleading. If you have created an account on our website, you can update your account details by accessing your account and editing your account information. For further information and/or to make a request please contact us via email or mail.

Changes To Our Privacy Policy
We may review and update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The most recent version of our Privacy Policy is available and accessible via our website. This Privacy Policy was last updated in October, 2021. 

Contact Us
If you require further information, have any questions, desire to provide feedback or wish to make a complaint regarding the Focus Planting Australia Privacy Policy you may contact us on the details below.

ATTN: Privacy Officer
Focus Planting Australia

• Mail: Unit 4/156 Fullarton Rd, Rose Park, South Australia, 5067.
• Email: contactus@focusplantingaustralia.com.au
• Website: focusplantingaustralia.com.au/contact-us

You can find more information about privacy policy and the protection of your personal information on the website of the Office of the Australian Information Commissioner (OIAC) at https://www.oaic.gov.au/